Thoughts on hiring by a small business owner

When my firm faces “capacity” issues, two main thoughts hit me. First, I am proud of my team providing a “wow” experience to our clients, prompting client referrals. This means we are succeeding. But second, it means it’s time for a necessary annoyance: hiring. Writing the job description, posting it online, reviewing resumes, multiple rounds of interviews, writing the job offer, etc. Then what do we get? Sometimes duds who don’t show up, wear pajama pants to work, or come crying to the office...